You cannot order a dish called "boiled fish" in a restaurant unless you have already acquired the skills to tell that you are not eating fish cooked with used oil and sauce.

　　If you want to make sure that the cooked-meat you buy in a supermarket is safe to eat, you have to learn to distinguish the safe plastic film from the one that might contaminate the food.

　　Every evening after supper, my wife switches on the TV and watches a programme called "knacks and tricks in daily life," which gives viewers some tips on telling the difference between good and bad bean curd, between meat with added water and meat without water, between flour with additives and flour without additives.

　　When an expert tells viewers how to tell quality bean curd from shoddy bean curd, he says that customers must use their sense of smell to tell whether it has the fragrance of fresh beans, then they must use their eyes to see that the texture is not too tight, and finally they must use their hands to touch it to make sure it is elastic enough.

　　In reality, you can never be too sensitive when protecting your own rights and interests.

　　Quite often officials from the administration of industry and commerce are invited by the show's host to teach viewers how to tell quality goods from fake and shoddy ones.

　　Sometimes, police officers appear on screen to tell viewers how to guard against being cheated by frauds.

　　The good intentions of this TV programmes should be appreciated, and viewers have indeed learned many knacks and tricks for buying good things and avoiding scams.

　　But if they are overburdened with extra precautions always in the back of their minds, citizens can hardly enjoy life as they should.

　　Citizens do have the right to ask why their life has been made so complicated and why they have to pay that much extra attention to the problems, the settlement of which should be within the sphere of responsibility of certain civil servants.

　　There is a limit to what ordinary citizens can and cannot do to protect their interests.

　　On many occasions, a resident may take extra precautions against possible damage caused by fake goods, unsafe food and frauds. However, on other occasions, they cannot, because they are liable to invite trouble on themselves.

　　It is quite like the situation when dealing with a thief. A person may be on guard against being robbed, but he or she can seldom take action to catch the thief because of the risk of being stabbed. That should be the duty of the police.

　　On some occasions, an ordinary citizen just does not have the right to get involved.

　　If a person is suspicious that he is being charged too much by his child's school for tuition and other fees, he or she does not have the right to conduct an investigation and nor is it clear how to go about doing this.

　　The only option is to appeal to the relevant supervision department or to file a lawsuit. That is his last resort.

　　A citizen should never be required to shoulder more than what they should and can in a well-managed society. Instead, civil servants are to blame for negligence of duty.

　　Instead of teaching citizens the knacks and tricks, the relevant departments or those in charge should make efforts to root out the causes for the problematic products, against which citizens are forced to employ extra precautions.

　　Instead of taking complaints from citizens, relevant supervision departments should make efforts to stop many problems in advance before they disturb the normal life of citizens.

　　How well civil servants perform their duties is the core of the matter.

　　I once reported a water wasting case to a hotline that was supposed to have designated working staff handling the matter, but they told me that they did not have enough staff to come over to handle the case. I told them that they could come whenever they had spare time. But they never did.

　　This is an example of negligence of duty. We have a goal of building our country into a harmonious society. That every member performs his or her duty well is the prerequisite to and foundation of such a society.

　　An orderly society, in which citizens can enjoy life free from too many worries, should also be based on that foundation.

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